Privacy Policy

Welcome to BookMyKeralaTrip.com. Your privacy is important to us, and we are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our website and travel services.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information from you in various ways to provide and improve our services.

a. Personal Information

When you use our site or services, we may collect the following:

  • Full name

  • Contact details (phone, email, address)

  • Gender and date of birth

  • Nationality and identity proof details

  • Travel-related preferences and booking history

  • Passport and visa details (for international travelers)

  • Payment details (processed securely via third-party gateways)

  • Emergency contact details

  • Insurance information (if required)

b. Non-Personal Information

  • IP address and geolocation

  • Browser and device type

  • Cookies and usage data

  • Referral URLs

  • Session and activity logs

2. How We Collect Information

We collect your data through:

  • Website forms (booking, contact, subscription)

  • Email communications

  • Social media interactions

  • Phone calls and WhatsApp messages

  • Travel inquiry or registration forms

  • Cookies and analytics tracking tools

3. Use of Personal Information

We use the data we collect for the following purposes:

  • To confirm bookings and send itineraries

  • To communicate with you regarding travel plans or service updates

  • To process payments and refunds securely

  • To provide customer support and handle inquiries

  • To personalize your experience and recommend relevant services

  • To comply with legal and regulatory obligations

  • To improve website functionality and service quality

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login status

  • Analyze traffic and website behavior

  • Improve performance and security

You can choose to disable cookies via your browser settings, though this may limit site functionality.

5. Comments and Media

If you leave comments on our site:

  • We collect data shown in the comment form, your IP address, and browser user agent to prevent spam.

  • An anonymized hash of your email may be sent to the Gravatar service. View Gravatar’s privacy policy.

  • Your profile picture (if available) may appear next to approved comments.

If you upload images, avoid sharing photos that include embedded location data (EXIF GPS), as it may be accessible to other visitors.

6. Embedded Content from Other Websites

Articles on our site may include embedded content (e.g., YouTube videos, Instagram posts). Such content behaves as if you visited the other website directly and may:

  • Collect your data

  • Use cookies

  • Embed third-party trackers

  • Monitor your interaction with the content

We are not responsible for the privacy practices of external websites.

7. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information:

  • With hotels, resorts, transport providers, or houseboat owners for reservation purposes

  • With third-party payment gateways to process transactions securely

  • With legal authorities if required by law, regulation, or court order

  • With spam protection services (like Akismet) for moderation

All partners are required to maintain confidentiality and use your information solely to provide the booked services.

8. Retention of Data

  • Comments and metadata are stored indefinitely unless deleted by request.

  • Booking data and user profiles are retained for a minimum of 3 years or as required by law.

  • You may request deletion of your data at any time, subject to legal and regulatory restrictions.

9. Your Rights Over Your Data

You have the right to:

  • Request access to your data

  • Correct inaccurate or outdated information

  • Request deletion of your data (unless legally required to retain it)

  • Withdraw consent for marketing communications

  • Receive a copy of your data in a portable format (upon request)

To exercise these rights, please contact us at: info@bookmykeralatrip.com

10. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure. Users are encouraged to protect their own login credentials and report any suspicious activity.

11. Payment Security

All payment transactions are processed via secure and PCI-DSS-compliant third-party payment gateways. We do not store your full card or banking details on our servers.

12. Children’s Privacy

Our website is not intended for users under the age of 18. We do not knowingly collect or store personal information from children without verified parental consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date. We recommend reviewing this page periodically to stay informed.

14. Contact Us

For questions, requests, or concerns related to your privacy or data:

Website: www.bookmykeralatrip.com
Email: info@bookmykeralatrip.com
Phone: +91 88481 19949