Privacy Policy

Terms and Conditions for BookMyKeralaTrip.com

Welcome to BookMyKeralaTrip.com! These terms and conditions outline the rules and regulations for using our WooCommerce website. By accessing this website, you agree to comply with the terms and conditions stated below. If you do not agree, please do not continue using BookMyKeralaTrip.com.

1. Interpretation and Definitions

1.1. Words with the initial letter capitalized have meanings defined under the following conditions. These definitions apply equally regardless of whether they appear in singular or plural form.

2. Booking and Payments

2.1. By booking through BookMyKeralaTrip.com, you agree to pay the specified amount for the selected tour package, resort booking, or houseboat booking. Payments are securely processed through our WooCommerce platform.

2.2. All bookings are subject to availability and confirmation. We reserve the right to cancel bookings due to unavailability or unforeseen circumstances. In such cases, a full refund will be issued.

2.3. Confirmation of booking the Rooms/Houseboat is subject to availability at the time of advance payment. Final confirmation of the packages is subject to receipt of 100% payment; 50% of the payment as advance & balance on or before arrival.

3. Cancellation and Refunds

3.1. Free Cancellation or Postponement: Cancellations made 15 days or more prior to the check-in date are eligible for free cancellation or a postponement of the booking date without any penalty.

3.2. Partial Refund or Postponement: Cancellations made 7 to 14 days before the check-in date will be eligible for a 50% refund of the advance payment or can opt to postpone the booking date.

3.3. No Refund Policy: Cancellations made within 5 days of the check-in date are not eligible for a refund, but you may contact us to explore postponement options, subject to availability and property approval.

3.4. Refunds will be processed according to the terms outlined above.

3.5. Tour Package-Specific Refund Policy:

  • Cancellations within 30 days prior to arrival: 80% Refund

  • Cancellations within 15 days prior to arrival: 70% Refund

  • Cancellations within 7 days prior to arrival: 50% Refund

4. Booking Confirmation and Invoices

4.1. The booking confirmation email or receipt provided by us serves as proof of booking. The original invoice for your stay can be collected directly from the resort upon check-in.

4.2. If you require a GST-compliant invoice for the property, it must be collected directly from the respective hotel or resort.

4.3. Any GST credit charged by the property is only claimable against the GST invoice issued by the respective property. We do not issue GST invoices for accommodations as we act as an intermediary.

4.4. We collect payments on behalf of the booking property strictly as a reimbursement for reservation expenses.

5. Responsibilities

5.1. BookMyKeralaTrip.com acts as an intermediary between customers and service providers. While we strive to ensure accurate information on our website, we are not responsible for inaccuracies or changes made by service providers.

5.2. Customers are responsible for providing accurate booking details. Any errors must be reported immediately for correction.

6. Tour Package Policies

6.1. Package Categories:

  • Budget: Non-AC vehicle and non-AC rooms

  • Standard: Non-AC car and AC rooms

  • Deluxe: AC car and 2/3-star AC rooms

  • Premium: AC car and 4-star AC rooms

  • Luxury: AC Innova and 5-star AC rooms

  • VIP: AC Innova and 5-star AC suite rooms

6.2. Holiday Package Inclusions:

  • Accommodation on a twin-sharing basis (01 double room)

  • Breakfast at hotels/resorts and all meals in houseboats

  • All transfers and sightseeing by exclusive cab as per the itinerary

  • Pick-up from Trivandrum/Cochin/Calicut airport/railway station

  • All road toll payments, parking charges, driver allowance, fuel, and permit costs

  • Room rents and associated taxes

6.3. Exclusions:

  • GST imposed by the Government

  • Meals not mentioned in the itinerary

  • Entry fees to monuments and sightseeing places

  • Personal expenses such as tips, insurance, laundry, liquors, telephone charges

  • Expenses due to natural calamities or unforeseen circumstances

  • Any additional costs due to changes in taxes or fuel prices

7. Houseboat and Car Rental Policies

7.1. Houseboat Terms:

  • Houseboats are exclusive and not shared with other guests

  • A houseboat includes a navigator, service staff, and a cook

  • Meals are based on typical Kerala cuisine; other cuisines are available on request

  • AC in houseboats operates from 9 PM to 6 AM (24-hour AC is available at an extra cost)

7.2. Car Rental Terms:

  • Cabs are exclusive and not shared with other guests

  • Night drive (10 PM – 6 AM) incurs an additional charge of ₹100 per hour

8. Guest Identity and Reservation Policy

8.1. Guests must present a valid photo ID at check-in:

  • Foreign nationals: Passport and valid VISA (6-month validity)

  • Indian nationals: Passport, Driving License, Voter ID, Aadhaar, or PAN card

8.2. If a particular hotel room is unavailable, a room of the same category will be provided.

9. Intellectual Property

9.1. All content on BookMyKeralaTrip.com, including text, images, logos, and graphics, is the property of BookMyKeralaTrip.com or its content suppliers and is protected by copyright laws.

9.2. You may not reproduce, modify, distribute, display, or transmit any content without prior written consent from BookMyKeralaTrip.com.

10. Privacy Policy

10.1. Your privacy is important to us. By using our website, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

11. Limitation of Liability

11.1. BookMyKeralaTrip.com shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or services, even if advised of such possibilities.

11.2. We are not responsible for delays, changes, or losses due to unforeseen circumstances such as natural hazards, accidents, or political closures.

12. Governing Law & Jurisdiction

12.1. These terms are governed by the laws of the State of Kerala, India. Any disputes arising from the use of BookMyKeralaTrip.com are subject to the exclusive jurisdiction of the courts in Kerala, India.

For further assistance or inquiries regarding bookings, cancellations, or invoices, please contact us through our website. Thank you for choosing BookMyKeralaTrip.com for your travel and accommodation needs!